Legal

Terms of service

Last updated 28 September 2026

1. About these terms

These terms are between Invictus Fire & Security Ltd, company number 17078113 to confirm (“we”, “us”), and the business that creates an OPRIQ account (“you”). You accept them when you create the account in the app, and the person who does so confirms they may agree to them for the business.

They include our data processing terms, our refund policy and our privacy policy.

2. Your account and your people

• You choose who in your business uses OPRIQ, and what each may do (office, engineer, and so on). You're responsible for what they do in OPRIQ, and for removing people who leave.
• Keep sign-ins private. Tell us straight away if you think someone has got into your account who shouldn't have.
• You can give your own customers a portal, and your accountant a login. They use OPRIQ on your behalf, and you're responsible for inviting them.

3. The free trial, unlocking tabs, and paying

• The apps are free to download. A new business gets a free trial of to confirm. After it, some parts of OPRIQ (“tabs”) are paid for, and you unlock the ones you want.
• Prices are shown in the app and on this website before you pay, and exclude VAT unless they say otherwise.
• Unlocked tabs renew at the end of each period (monthly or yearly) until you cancel. You can cancel at any time in the app or on the website, and a tab stays unlocked until the end of the period you've paid for.
• If we change a price, we'll tell you at least 30 days before it applies to you, and you can cancel before then.
• If a payment fails, we'll tell you and try again. If it still hasn't been paid 14 days later, we may lock the tabs it paid for until it is. Your records stay safe meanwhile.
• Refunds: see our refund policy.

4. Your licence to use OPRIQ

We give your business a licence to use OPRIQ's apps and services for running your business, for as long as these terms last. It isn't exclusive, and you can't pass it on. You may not:

• copy, sell, rent or resell OPRIQ, or let people outside your business use it;
• take it apart to find out how it works, except where the law allows you to despite this term;
• get round its limits or its security, or use it in a way that harms it or other people using it;
• use it for anything unlawful, or to send spam.

5. Your records are yours

• Everything your business puts into OPRIQ, or OPRIQ makes for you, stays yours: customers, jobs, certificates, invoices, books. We use it only to run OPRIQ for you.
• You can take a copy of your records at any time, and for 90 days after your account closes proposed. After that we delete them, except what the law says we must keep.
• Where your records include personal information, you're the controller and we're your processor, under our data processing terms. You're responsible for having the right to put it into OPRIQ.

6. The assistant

• OPRIQ's assistant reads your records and email to help run the office, and proposes things to do: emails to send, documents to issue, bills to file. How it works, and your data.
• Anything it proposes that leaves your business waits for a person to approve it, and you're responsible for what your people approve and send. It can make mistakes: check what it proposes before you say yes.
• Its answers are help, not professional advice. They aren't legal, tax, accounting or fire safety advice, and don't replace your own checks or your accountant.

7. Your books, VAT and tax

OPRIQ helps you keep your records, work out VAT and prepare figures for your accountant. You (and your accountant) stay responsible for your accounts, your tax returns and anything sent to HM Revenue & Customs. OPRIQ doesn't send anything to HMRC today; if it ever does, it will be only what you tell it to send, when you tell it to.

8. Other services you connect

OPRIQ can connect to services your business chooses, such as your email (Google Workspace, Microsoft 365 or another), QuickBooks, or your bank's statements. Their own terms apply between you and them. We're not responsible for them, or for their being unavailable, but we'll help if something goes wrong between them and OPRIQ.

9. Keeping OPRIQ running, and changing it

• We work to keep OPRIQ available and your records safe, but can't promise it will never be interrupted. We'll tell you in advance about planned work that affects you.
• We improve OPRIQ all the time. If we remove or materially reduce something you pay for, we'll tell you at least 30 days before, and you can cancel and have a refund of what you've paid for the time left.
• Support: info@invictus247.co.uk or 01900 406 656, Monday to Friday, 9am to 5pm.

10. Confidentiality

Each of us will keep the other's confidential information private, use it only for these terms, and share it only with people who need it and are bound to keep it private, unless the law requires otherwise.

11. What belongs to whom

OPRIQ itself (its apps, software, designs, name and characters) belongs to us or our licensors. Your records belong to you (section 5). If you send us ideas or feedback, we may use them to improve OPRIQ without owing you anything for them.

12. Responsibility if things go wrong

• Nothing in these terms limits either of us's responsibility for death or personal injury caused by negligence, for fraud, or for anything else the law doesn't allow to be limited.
• Otherwise, neither of us is responsible for loss of profit, business, goodwill or opportunity, or for losses that weren't foreseeable when the account was opened.
• Otherwise, the most either of us can owe the other under these terms is the fees you paid us in the 12 months before the claim proposed.

13. Ending the agreement

• You can close your account at any time, in the app or by contacting us.
• We can close it with 30 days' notice, or straight away if you seriously or repeatedly break these terms, or don't pay what's owed after we've reminded you.
• If your account closes, you can still take a copy of your records for the time in section 5. The sections on records, confidentiality, responsibility and the law carry on afterwards.

14. Changes to these terms

We may change these terms. We'll tell you at least 30 days before a change applies to you, unless the law makes us change them sooner. If you don't agree, you can close your account before the change applies.

15. General

• These terms are the whole agreement between us about OPRIQ.
• You may not pass these terms to anyone else without our agreement. We may pass them to a company that takes over OPRIQ, and we'll tell you if we do.
• If a court decides part of these terms doesn't apply, the rest still does. Not enforcing a term straight away doesn't mean giving it up.
• Nobody else can enforce these terms (the Contracts (Rights of Third Parties) Act 1999 does not apply).
• Notices go by email: to us at info@invictus247.co.uk, and to you at the address on your account.
• These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any dispute about them.